Risk notices for senders and couriers
Risks and duties when requesting private carriage.
1. Purpose of these risk notices
These notices inform senders and couriers about material risks when using Carryroo.
Carryroo is a digital matching platform connecting senders and couriers and providing search, communication, order management, reviews, support and dispute functions. Payment functions will be offered only after explicit activation.
Carryroo does not itself accept, store, transport or deliver documents or items. Handoff, carriage and delivery take place directly between the sender, courier and, where applicable, recipient outside the platform.
Use of Carryroo requires compliance with the Terms and Conditions, prohibited-items list, these risk notices and applicable law.
2. General carriage risks
Private carriage of documents or paper records may create the following risks.
Carryroo does not guarantee successful performance, a delivery time, customs clearance, acceptance by an authority or legal permissibility of a particular carriage.
- loss of or damage to a document
- late handoff
- sender or courier not attending
- courier travel changes or cancellation
- handoff or receipt problems
- misunderstandings about contents, place, time or price
- false or incomplete information
- disputes about condition or receipt
- customs, import, export or safety problems
- official inspections
- refusal by a courier, authority, airline or other body
3. No transport guarantee by Carryroo
Carryroo is not a courier service, postal provider, shipping company, carrier, customs agent, payment institution or insurer.
Carryroo does not owe the actual carriage, transport, custody, customs processing or delivery of a document.
The carriage agreement is made directly between sender and courier. Both parties decide responsibly whether and how handoff and carriage take place.
4. Permitted scope during the initial phase
During the initial phase, Carryroo permits only specified paper-based contents, including simple documents, paper records, copies, books, newspapers and periodicals, unless excluded by the current prohibited-items list.
All other items are prohibited unless Carryroo expressly permits them. Original identity documents, particularly sensitive or value-bearing documents, medical or court records, confidential government files, sensitive bank records and other high-risk contents may be excluded.
Senders and couriers must check the current prohibited-items list before every carriage.
5. Specific risks for senders
Senders assume material risks when asking a private courier to carry documents or records.
Senders should not hand over records whose loss or delay could cause substantial legal, financial, medical, personal or business harm.
- The courier may refuse carriage.
- The courier may change, postpone or cancel the journey.
- Handoff may fail because place, time or recipient details are wrong.
- The document may be lost or damaged.
- Delivery may occur later than planned.
- Authorities, airlines or other bodies may question or refuse the carriage.
- The recipient may be unavailable.
- False descriptions may result in cancellation, blocking or a rule-violation review.
- Prohibited contents may result in account suspension.
- Legal violations may cause additional costs, penalties or claims.
6. Sender duties to reduce risk
The sender must take the following measures.
The sender is responsible for false, incomplete or misleading information.
- describe contents fully and truthfully
- hand over only permitted documents or paper-based contents
- never hand over prohibited items or documents
- allow the courier to inspect the contents
- provide accurate handoff place, time and recipient details
- inform the courier about special risks
- follow the current Carryroo prohibited-items list
- check customs, import, export, tax, sanctions, safety and local rules
- never use Carryroo to circumvent laws, shipping rules, customs duties or safety rules
9. Customs, import, export and country risks
Cross-border carriage can create legal and regulatory risks. Senders and couriers must check whether carriage is permitted in departure, transit and destination countries.
Carryroo does not assess these rules case by case and does not guarantee that a specific document may lawfully be carried on a particular route.
- customs rules
- import and export rules
- tax obligations
- sanctions and export-control rules
- airline and security rules
- local laws
- rules for documents, identity papers, securities or confidential records
10. Risk of false content information
False, incomplete or misleading information creates material risks for senders, couriers and Carryroo. Senders must not minimise, conceal or mislabel contents.
Couriers may refuse carriage where a description is unclear, inconsistent or unverifiable.
Carryroo may block or cancel orders, restrict user accounts and, once payment functions are active, temporarily hold payments or payouts where false information is suspected.
11. Risk of uninspectable contents
Couriers may refuse contents they cannot or do not wish to inspect. A sender is not entitled to require acceptance of uninspectable contents.
The following contents may be uninspectable in particular:
- sealed envelopes
- locked folders
- packaging that must not be opened
- unclear document bundles
- foreign-language contents without adequate explanation
- documents with an unclear purpose
- documents with an unknown sender or recipient
- contents the sender does not wish to disclose
12. Payment and payout risks
Real payment processing is not active in the current MVP. Once activated, payments will be processed by an expressly identified external payment provider.
Senders must then expect payments to be released or refunded only after specified platform steps. Courier payouts may depend on acceptance, payment, handoff, status updates, completion or a dispute decision.
Payouts may be delayed or temporarily held in disputes, payment problems, chargebacks, suspected fraud, rule violations or safety risks. Carryroo does not guarantee income, order volume or a payout amount.
13. Communication risks
Senders and couriers should communicate about orders only through the platform. Off-platform communication may leave important evidence unavailable and make disputes harder to resolve.
Users should not share unnecessary sensitive data, including passwords, access codes, bank details, PINs, TANs, private secrets or third-party data.
Carryroo may process communications to the extent permitted by law for safety, support, dispute handling and misuse prevention.
14. Rating and suspension risks
Platform conduct may affect ratings, visibility, available functions and account status.
Carryroo may warn, restrict, temporarily suspend or permanently exclude users where necessary to protect the platform, other users or comply with law.
- cancellation rate
- response time
- dispute rate
- completed orders
- user ratings
- rule violations
- false information
- loss of contact
- failure to attend
- suspected prohibited contents
15. No insurance
Carryroo does not automatically insure documents, records or other contents. Unless expressly stated otherwise, no insurance cover is provided through Carryroo.
Senders should not hand over originals or important records where loss, damage or delay could cause substantial harm. Couriers should not accept contents whose loss or damage could create disproportionate claims.
16. What to do when problems arise
Senders and couriers should respond through the platform promptly and retain relevant evidence, including messages, packaging photographs, handoff confirmations, timestamps, payment status or other records.
This applies especially to:
- journey changes or cancellation
- failure to attend or loss of contact
- false content descriptions or suspicious contents
- loss or damage
- late handoff
- incorrect recipient information
- official inspections
- payment or payout disputes
17. Sender confirmation
Before an order is created or paid, Carryroo may require the following confirmation: “I confirm that I have read the risk notices, Terms and Conditions and prohibited-items list. I confirm that the contents have been described fully and truthfully, that no prohibited documents or items will be handed over, and that I am responsible for permissibility, description, handoff and compliance with applicable law.”
19. Changes to these risk notices
Carryroo may amend these risk notices where necessary for legal, regulatory, safety, technical or operational reasons.
For new requests and orders, the version in effect when the request or order is created applies.