Carryroo prohibited list for documents and items
During the initial phase, only expressly permitted documents and paper-based contents may be requested through Carryroo.
1. General principle
Carryroo is a digital matching platform for private carriage on journeys that are already planned. Carryroo is not a shipping company, courier service, postal provider, carrier, customs agent or transport company.
During the initial phase, Carryroo permits only certain paper-based documents and records, provided they are not unlawful, particularly sensitive, dangerous, confidential or excluded by this list.
All other items are prohibited unless this list expressly identifies them as permitted.
2. Permitted categories
Only truthfully described, lawfully held contents that are permitted on the route and can be reasonably inspected at handoff are allowed in the following categories.
2.1 General paper documents
Simple paper records are permitted, for example:
- private letters
- simple written documents
- copies of documents
- printed forms
- copies of certificates
- school, university or course materials
- simple contract copies
- application documents
- non-confidential business documents in paper form
- handwritten notes
- printouts
- paper folders containing permitted documents
2.2 Books, newspapers and periodicals
The following printed contents are also permitted.
They must not violate laws, youth-protection rules, copyright, sanctions, import prohibitions or other local requirements.
- books
- booklets
- brochures
- magazines
- newspapers
- periodicals
- catalogues
- printed learning materials
2.3 Identity and official documents
Original official documents, identity cards and identity documents are permitted only if Carryroo has expressly released that category and all additional platform rules are followed. No such release currently exists.
Copies may be permitted where no legal, official, data-protection or security reason prevents carriage. Until an express release, the following originals are excluded in particular:
- passports
- national identity cards
- residence permits
- driving licences
- visa documents
- birth certificates
- marriage certificates
- original official certificates
- other original government documents
3. Prohibited items
Any item that is not a document, paper record, book, newspaper, periodical or expressly permitted paper-based content is prohibited. This includes in particular:
- goods of any kind
- gifts
- samples
- commercial goods
- goods for sale
- spare parts
- electronic devices
- smartphones
- laptops
- tablets
- storage media
- USB drives
- hard drives
- jewellery
- watches
- precious metals
- gemstones
- cash
- coins
- bank cards
- credit cards
- cheques
- securities
- vouchers with monetary value
- keys
- clothing
- cosmetics
- food
- medicines
- medical products
- plants
- animals or animal products
- liquids
- powders
- chemicals
- batteries
- rechargeable batteries
- tools
- works of art
- collectibles
- weapons and ammunition
- illegal drugs
- dangerous, explosive or flammable substances
- other physical items that are not expressly permitted
4. Prohibited documents and paper contents
Paper-based content is also prohibited if it belongs to any of the following categories.
4.1 Illegal or unlawful content
Documents are prohibited if they:
- violate criminal law
- serve to commit or prepare unlawful acts
- are counterfeit, manipulated, stolen, unlawfully created or unlawfully held
- support false identities, sham transactions or deception
- violate import, export, customs, tax, sanctions or export-control rules
- are prohibited in a departure, transit or destination country
4.2 Particularly sensitive documents
Particularly sensitive or confidential documents are prohibited, including:
- medical records
- patient files
- laboratory reports
- psychological or psychiatric records
- court files
- investigation records
- lawyers' case documents
- confidential government records
- tax records containing sensitive information
- bank records containing sensitive financial data
- documents containing highly confidential trade secrets
- documents containing particularly sensitive personal data
4.3 Security-critical documents
Documents that may create security risks are prohibited, including:
- access codes
- passwords
- PINs
- TAN lists
- crypto-wallet seed phrases
- security cards
- access badges
- entry authorisations
- credentials for bank, government, corporate or IT systems
- technical security plans
- confidential infrastructure information
4.4 Documents representing financial value
Documents that directly embody monetary or asset value are prohibited, including:
- cheques
- bills of exchange
- securities
- share certificates
- promissory notes
- savings books
- high-value vouchers
- gift cards
- unused tickets
- admission tickets with high resale value
- other documents representing value
4.5 Export-controlled, sanctioned or politically sensitive content
Documents are prohibited if they:
- contain export-controlled technical information
- contain military, defence-related or security-relevant information
- concern content restricted by sanctions
- are intended for sanctioned persons, companies, organisations or countries
- may violate embargoes or international restrictions
5. False or incomplete information
Any carriage for which the sender describes the contents falsely, incompletely or misleadingly is prohibited. The sender must disclose the contents fully and truthfully before making a request and no later than handoff.
The courier may refuse carriage in particular where:
- the description is unclear
- the contents cannot be inspected
- the contents differ from the description
- prohibited contents are suspected
- the sender refuses inspection
- legal, customs, safety or personal concerns exist
6. Inspection at handoff
The sender must allow the courier to inspect the contents at handoff to the extent legally and practically permitted.
The courier is not required to accept contents where there are doubts about permissibility, safety, description or legality.
Unknown, suspicious, sealed, uninspectable or high-risk contents should be refused.
7. Customs, import, export and local laws
Senders and couriers are responsible for checking and complying with all applicable requirements, including the areas below.
Carryroo does not conclusively determine whether a particular document or content is permitted in a particular country. Carryroo does not guarantee customs clearance, import, export, delivery, acceptance by authorities or legal permissibility.
- customs rules
- import rules
- export rules
- tax rules
- sanctions rules
- export controls
- airline rules
- security requirements
- local laws in departure, transit and destination countries
8. Carryroo's right to block or review
Carryroo may block, restrict, remove or review requests, orders, payments, payouts, user accounts, messages or reviews where there is a relevant suspicion.
In such cases, Carryroo may request evidence, cancel orders, hold payouts, suspend users or consider further legal steps.
- prohibited contents
- false information
- fraud
- platform misuse
- fee circumvention
- money laundering
- sanctions violations
- customs or tax evasion
- security risks
- a breach of this prohibited-items list
- a breach of the Terms and Conditions
- legal or regulatory risks
9. Sender responsibility
The sender is responsible for meeting the following requirements.
Under applicable law, the sender is liable for losses, costs, fees, penalties, claims or other disadvantages caused by false information, prohibited contents or legal violations.
- The contents are described fully and accurately.
- The contents are permitted.
- The contents do not breach this prohibited-items list.
- The contents do not violate laws or regulations.
- The courier may inspect the contents.
- The contents create no danger, legal risk or risk of deception.
10. Courier responsibility
The courier must refuse contents that are prohibited, unclear, suspicious, uninspectable or different from the description.
The courier is responsible for not carrying contents that violate laws, airline rules, customs rules, security requirements or this prohibited-items list.
The courier must not rely solely on the sender's information where there are specific doubts or apparent risks.
11. No circumvention
Carryroo must not be used to circumvent shipping, customs, tax, security, import, export, sanctions or other legal requirements.
Any use intended to conceal contents, values, recipients, senders, commercial purposes or actual economic interests is prohibited.
12. Changes to this list
Carryroo may amend this prohibited-items list where necessary for legal, regulatory, safety, technical or operational reasons.
For new requests and orders, the version in effect when the request or order is created applies.